Can Nansen Holt handle yacht claims for an insurer?

Yes. Nansen Holt can act as an external claims department: we take the first notification, contact the policyholder, collect documents, instruct a surveyor from our network, check repair quotations line by line and give a settlement recommendation with a figure, or settle within an agreed authority and report to you. Surveying and claims handling are kept as separate roles in every file, and the insurer keeps full instruction and audit rights. Terms are agreed per insurer.

Can you survey a yacht in a country where I have no contacts?

Yes. You send Nansen Holt the location and the vessel, and we assign an affiliated surveyor in that region. You deal with us in English or German; the surveyor on site speaks the local language.

How quickly can a surveyor attend?

That depends on the region and the season. We tell you the earliest realistic date in our first reply, together with the cost, so you can decide before anything is instructed.

What does a yacht survey cost?

Damage, condition and expert surveys are charged by the hour plus travel time and mileage, at one rate card worldwide. Pre-purchase surveys are a fixed price per metre of the yacht's length. You receive the figure in writing before we instruct a surveyor.

Who do I contract with?

With Nansen Holt. The affiliated surveyor acts as our subcontractor. You have one contract, one invoice and one contact, whatever country the vessel is in.

Who reviews the report?

Nansen Holt. Every report is checked against the photographs, the figures and the attachments before it is released.

Do you work for private owners and buyers, or only for insurers?

For all of them. Insurers, adjusters and law firms instruct us for claims and disputes; buyers for pre-purchase surveys abroad; owners for valuations, repair supervision, damage surveys and coding or flag inspections.

Claims handling for yacht insurers

Your external claims department for yacht claims: from the first notification to a settlement recommendation, with surveying and claims handling kept as separate roles in every file.

Request a survey

What you get

First notification and policyholder contact within one working day
One case file per claim, with your reference and in your reporting format
A surveyor instructed from our network where an attendance is needed
Repair quotations checked line by line, with savings shown
A settlement recommendation with a figure, or settlement within an agreed authority
Monthly statistics: files, cycle time, savings

When it helps

Insurers without an in-house technical team for yacht claims
Peaks in claims after storms
Claims in countries where you have no local contacts

How it works

We start with a pilot. Together we agree the authority, the reporting format and the hand-over points, and you keep full instruction and audit rights.

Questions

Do you decide on cover?

No. The decision on cover stays with the insurer. We establish the facts and the cost and give you a recommendation.

How do you keep surveying and claims handling separate?

Different people take the two roles in every file, and the survey report is not changed by the claims handler.

Can we start small?

Yes. A pilot with a limited number of files or one region is the usual start.

Request a survey

Write to claims@nansenholt.com or use the request form →

For insurers → · Talk to us: claims@nansenholt.com